911

What is 911?

Seconds count in an emergency!  When you have an emergency in the Municipality just dial 9-1-1.  You can also dial 9-1-1 from your cell phone, the call is toll free.  When police, fire, or medical emergencies occur, 9-1-1 can save precious time.  Your call is answered by trained emergency personnel who will provide you with the assistance.m

What is an emergency?

An emergency is any situation where there are people or property at risk.  Examples include fire, crimes in progress or medical emergencies.

What can you do to help 9-1-1?

Remain calm and speak clearly.  Identify which emergency service you require (police, fire or ambulance) and be prepared to provide the following:

-nature of the emergency
-location of emergency
-your name, address, and telephone number

Please remain on the line as you may be required to provide additional information to emergency personnel.  DO NOT HANG UP UNTIL YOU HAVE BEEN ADVISED TO DO SO.  

Remember, it is important to have your house numbers visible from the street; this will assist emergency personnel in locating you as quickly as possible. If you are unsure what your civic address is, please contact our GIS Department for assistance. They can be reached at 902-485-1201.

What to teach your children about 9-1-1

Do your children know how to get help in an emergency?

-teach your children how and when to get help by using 9-1-1
-teach your children their address and telephone number
-keep this information posted by all the phones
-teach your children about the dangers of making prank calls

What are the dangers of prank calls to 9-1-1?

Prank 9-1-1 calls waste time, money, and can also be dangerous.  If 9-1-1 lines are tied up due to prank calls, someone with a real emergency may not be able to get through.  Prank calls are punishable under the "Emergency 9-1-1 Act" Section 12.

What if your complaint is not an emergency?

Call your local police, fire or other emergency service provider listed in your telephone directory.